Shipping policy

Delivery areas

AKAORIM ships its products to mainland France and internationally.
The areas served may vary depending on the selected carrier and are shown when you place your order.

Processing times

Orders are prepared and shipped from our warehouses in France within a maximum of 3 working days after order confirmation, subject to stock availability.

Pre-order products are subject to specific lead times shown on the product page, which may be up to 6 to 9 months.

Delivery times

Delivery times are given for information only:

• Average observed delivery time: 4 to 9 working days (excluding pre-orders)

AKAORIM cannot be held responsible for delays caused by carriers or customs formalities.

As an exception to the lead times above, "pre-order" transactions may be subject to shipping times that exceed the estimated shipping date. The estimated shipping time for "pre-order" transactions may be up to 6 to 9 months from the order date, as stated during the checkout process.

Shipping costs

Shipping costs vary depending on:

• The destination country
• The total order amount

For international deliveries outside the European Union, customs duties and taxes may be applied by the customs authorities of your country. These costs are borne by the customer and vary from country to country.

All international duties, taxes or customs fees are calculated at checkout. International orders are shipped DDP (Delivered Duty Paid). This means that all duties and taxes applicable in the destination country are borne by the customer but paid at checkout.

The Company cannot be held responsible for any action and/or fees and/or taxes (which are the Customer's responsibility) and/or delays caused by customs services over which it has no control.

Carriers

Orders are generally shipped via:

• Colissimo
• Chronopost
• FedEx
• DHL

The carrier is selected according to the destination and logistical constraints.

Receiving your parcel

The customer must check the condition of the parcel on delivery.
Any anomaly must be reported to the carrier and to customer service at support@akaorim.com within the legal time limits.

Delivery-related returns

Any return related to a delivery problem must be requested in advance from customer service.
No return will be accepted without authorisation and a return number.

Payment

Payments are secure and made using the methods offered at checkout on the website.

Reference document

This shipping policy supplements the General Terms and Conditions of Sale, which remain the contractual reference document.

This English version is provided for information purposes. In the event of any discrepancy, the French version prevails.